terms and conditions

in these conditions the following expressions bear the “following meanings” (unless the content otherwise permits) 

“The company” means City Plumbing Services Ltd

“The customer” means the company or firm or individual to whom the quotation or order is supplied.

Customer responsibilities

The customer shall be responsible for: 

(a) All loss, damage or injury (whether direct, indirect or consequential) resulting from any failure or delay in the performance of the customers obligations. 

(b) Ensuring that the area to be used by the contractor to carry out the work is ready for use and all property is fully protected against damage from incidentals to the work including leaks, stains, spillages or other damage. 

(c) Providing access to the contractor at all times to enable the contractor to carry out the work. 

Preliminary Work

The contractor shall at the specific request of the customer use reasonable endeavours: 

(a) To move any furniture, carpeting or possessions to enable the work to be carried out and 

(b) To move or disassemble any furniture, flooring, floorboards to make the work to be carried out but the customer shall be responsible for reinstating all such furniture.

Companies Rights

The company shall be entitled:

(a) To employ the services of the contractor or any other party or parties for the purpose of undertaking the work.

(b) To assign the benefit of any order with the customer to any servant, agent or sub-contractor.

(c) To withdraw or cancel a quotation at any time without liability.

(d) To correct any typographical, clerical or other error or omission in the quotation or other literature without any liability on the part of the company.

(e) The company may at various times display Trade Association Logo’s that are held by subcontractors that intend to undertake the work priced for.

(f) The current GAS SAFE registration number held by the company is 234546.

Inspection of Work

It is the customers responsibility to inspect the work as far as is reasonably possible immediately on completion and any complaint or allegation of breach of contract must be made in writing to the company and delivered to the company by hand or by recorded delivery within 5 days of the date of completion. If the company does not receive any such notification from the customer it shall be conclusively deemed that the work is free from any defect, which would be apparent on a reasonable examination of the work.

Charging Basis

The charge made shall be based on either:

(a) A time and materials basis calculated on current rates and prices of the company.

(b) A fixed charge price quotation. All charges shall be based on time and materials unless a fixed price has been agreed in writing before the work commences.

(c) Time and materials, labour charges are calculated from the point of arrival at the customer’s premises to the point of finishing the work and are calculated on an hourly basis or half hourly basis as the case may be to the next half hour. Chargeable time shall include time used collecting parts from suppliers, whether collected on route to the customer’s premises or collected during the work.

Payment

Cheques should be made payable to City Plumbing Services Ltd, or Bank Transfer.

Guarantee

The company will pass on to the customer any manufacturers guarantee and the company further guarantees all installations of such equipment for a period of 12 months unless otherwise stated or agreed from the date of completion of the work and will remedy without charge any defect notified to it in writing within that period unless otherwise specified in the quotation. The company guarantee does not cover defects due to fair wear and tear, the replacement of lamps or fuses, or any causes beyond the control of the company if any repairs, alterations or additions to the equipment, installation, and/or apparatus are carried out by any person who has not been specifically authorised by the company, the guarantee will be null and void. Additional guarantees may be supplied by the company at their discretion for a greater length of time if necessary. Blocked drains that are unblocked by the company are guaranteed for a period of 28 days, subject to the blockage reoccurring in the same place in the drain run, unless otherwise stated on the invoice.

Water Heating

Quotations for repairs to water heating installations are based on the assumption that the existing plumbing system is in a satisfactory condition. No responsibility is accepted for defects arising in existing water tanks, pipes, copper cylinder etc, during or subsequent to installation work by the company.

Parts and Materials

Parts, fittings and materials used are charged at the trade cost price plus a minimum of 10% mark up.

Hire Charges

The contractor shall provide small tools normally used in connection with the work but the customer shall pay any additional charge for the cost of hire of any plant, tools and equipment. 

Making Good

No liability is accepted by the company or the contractor for any damage to plaster work, decoration, flooring or other property of the customer resulting from the company properly carrying out the work. The company may have to damage flooring in the course of carrying out the work and the contractor shall not be obligated to repair the same or permanently refix any flooring.

Frozen Pipes

Neither the company nor the contractor will be liable for any loss or damage arising from any fractured or frozen pipes. 

Materials

Ownership of all materials that are subject to this contract shall not pass to the customer until they are fully paid for but the risk of the goods shall be borne by the customer from the date of delivery. In the event that the materials are not paid by the due date, the company shall at its absolute be at liberty to recover the materials or maintain an action for their price.